Terms of Service

1. Acceptance of Terms

By accessing, purchasing, subscribing to, or using AI Smart Agency, you agree to be bound by these Terms of Service. If you do not agree to these Terms, do not use the website or services.

2. Services Provided

AI Smart Agency provides AI-powered business automation and communication tools, which may include AI voice handling, messaging workflows, appointment automation, lead follow-up systems, CRM-related support tools, reputation management tools, and related subscription-based software or implementation services.

Features may vary by plan, add-on, configuration, availability, or future updates.

3. Accounts & User Responsibilities

You agree to provide accurate information, maintain the security of your account, and use the platform lawfully and responsibly.

• You are responsible for activity occurring under your account.
• You are responsible for the business rules, scripts, routing, workflows, messaging, and content used in your account.
• You are responsible for ensuring your use of the platform complies with applicable call, text, marketing, privacy, and communication laws.
• You must not use the platform to violate laws, rights, or contractual obligations.

4. Subscription, Billing & Renewals

Certain services require payment of recurring subscription fees or implementation fees. By purchasing a plan, you authorize us or our payment processor to charge the applicable fees to your selected payment method.

• Subscriptions may renew automatically unless canceled in accordance with your agreement or applicable cancellation terms.
• Pricing, plan features, and trial structures may change over time.
• Late, failed, or reversed payments may result in service interruption, suspension, or removal of access.

5. Acceptable Use

You may not use AI Smart Agency for unlawful, abusive, deceptive, or prohibited activities, including but not limited to:

• spam, unlawful solicitation, or unauthorized marketing activity;
• fraudulent communications or impersonation;
• harassment, abusive conduct, or misleading automation behavior;
• attempts to disrupt, reverse engineer, interfere with, or improperly access the platform;
• use that violates telecommunications, privacy, or messaging regulations.

6. AI & Automation Disclaimer

AI Smart Agency uses automation and AI-assisted technologies to help support business communication and workflow execution. AI outputs, automation timing, lead handling, and messaging behavior may vary based on configuration, prompts, business rules, integrations, data quality, and usage.

You understand that AI and automation tools are designed to assist operational efficiency and are not a guarantee of specific business outcomes, legal compliance, revenue results, lead conversion, or uninterrupted performance.

7. Third-Party Integrations

Our services may connect with third-party systems such as calendars, phone providers, CRMs, messaging tools, websites, payment processors, reputation platforms, or other business tools. We are not responsible for outages, limitations, pricing changes, policy changes, or functionality decisions made by third-party providers.

8. Intellectual Property

Unless otherwise agreed in writing, AI Smart Agency and its related materials, software, systems, branding, layout, workflows, and proprietary methods remain our property or the property of our licensors. Your subscription grants you a limited, non-exclusive, non-transferable right to use the services for your internal business use in accordance with your plan and these Terms.

9. Termination & Suspension

We may suspend, restrict, or terminate access to services at our discretion if:

• you violate these Terms;
• payment obligations are not met;
• your use creates legal, operational, or security risk;
• required third-party service availability changes or ends;
• continued service is no longer commercially or technically feasible.

10. Disclaimers

Services are provided on an “as is” and “as available” basis unless otherwise stated in writing. To the maximum extent permitted by law, we disclaim warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted access, and guaranteed results.

11. Limitation of Liability

To the maximum extent permitted by law, AI Smart Agency shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, loss of leads, loss of business opportunity, loss of data, or interruption losses arising from use of or inability to use the platform.

Where liability cannot be excluded, our total liability shall be limited to the amount paid by you to AI Smart Agency for the applicable service during the period reasonably related to the claim.

12. Changes & Contact

We may update these Terms of Service from time to time. Updated Terms become effective when posted unless otherwise stated. Continued use of the website or services after changes are posted indicates acceptance of the updated Terms.